INFO & FAQ's

FREQUENTLY ASKED QUESTIONS
What is The Block Buddys?
The Block Buddys is an old fashioned sort of Quilting Group ...except in "cyberspace" times ...:-) sponsored by The Spider's Web Fabric Shop. We are an on-line group only. We have a variety of quilt block swaps, drawings, prize give-aways and lots of fun!

Can anyone join?
Sure! If you love fabric and quilting I guarantee you'll love being a part of this group. Even though we are a fabric shop and want to sell fabric....we believe an equally important goal of the Quilting Community is to promote and help create a forum for sharing, caring, and fun friendships like those in the "old fashioned" quilting bees.

How can I join The Block Buddys?
The Block Buddys is a Yahoo Group. It's free and easy to join. Just go here: http://groups.yahoo.com/group/BlockBuddySwaps/ ...you can read more about the group on this Home page....then click on the "Join This Group" at the top right corner of the page and follow the instructions. If you have any questions or problems...contact the Shop and someone will help you out.

Are you and your staff quilters?
Yes! I've been quilting 15+ years and have enjoyed doing all types of needlework since I was a little girl. I only sell the kind of quality items that I, myself, like to use.

Do you have a "brick & mortar" building?
No, presently we are an Internet Shop only.

Can I place an order over the phone?
Yes! We gladly accept phone orders....and you can phone anytime. Simply give us a call at 1-330-630-9416 and we'll be glad to assist you during regular shop hours....or, leave us a message.

Can I place an order through regular "snail mail".
Yes! There are 2 ways to order through the mail.
A. You can make all your selections on the website, print out the final order form and mail that to us with your payment.
B. Print a blank Order Form (click on the button at the bottom of the Main catalog page) ...or just write your selections on a piece of paper and mail them to us. And, if you call or email to let us know your order is on the way...we'll hold your selections for you 7 days to give your order time to reach us.

Do you take International orders?
Yes! International customers can order on the website and use PAYPAL as a a payment method. Or...we will accept International Money Orders in U.S. Dollars.

What forms of payment do you accept?
We accept most major credit cards on our secure website. We also accept personal checks, PayPal and money orders. Personal checks must clear the bank before items will be shipped. To place orders using checks or money orders, mail the order form with your payment ...or...simply put a note in the Special Instruction box at the Checkout page and leave the credit card spaces blank. Use this email address for PayPal payments: sewspider@aol.com

Do you take special orders and requests for fabric and quilting items?
Yes! We will be glad to special order something you are looking for...and there are no extra charges for special order items.

Do you have a handling fee.
Yes...we take great care in packaging your order. We always put your fabric in quality plastic bags to keep the fabric safe and secure during shipping. We also tape the box or envelope securely. Therefore, we charge a small handling fee...usually around $1 to help offset the cost of the packaging materials.

Do you Insure packages? What if my package is lost in the mail?
We generally automatically insure anything $75 or more. Anything less than that will only be insured upon the customers request. Unfortunatly, we can not be responsible for uninsured packages lost by the Post Office.

How can I contact you?
PHONE: 1-330-630-9416 Anytime! We are available during regular business hours to take your call....or please leave a message and we will get back to you as soon as possible.
MAIL: The Spiders' Web Fabric Shop, 681 Timothy Drive, Tallmadge, OH 44278-2422 USA
EMAIL: questions@thespiderswebfabricshop.com





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The Spider's Web Fabric & Quilt Shop
681 Timothy Dr
Tallmadge, OH 44278-2422
330-630-9416






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